Frequently Asked Questions (FAQ)

General Info

  • What kinds of cakes do you make?

    We make traditional cakes with real butter and eggs, plus gluten-free and vegan options.

  • How far in advance should I place my order?

    At least 2 weeks for custom cakes and 4 weeks for weddings. More time is always better! We also have ready-to-go cakes available in our shop.

  • Do you offer gluten-free or vegan options?

    Yes! Just note we’re not a gluten-free bakery, so cross-contamination is possible.

  • Do you only make cakes?

    Nope! We also offer cookies, brownies, poptarts, cupcakes, cannolis, tartlets, and more. Check out our flavor/menu page for the full list!

“A party without cake is just a meeting.”

— Julia Child

Wedding Cakes

  • How do tastings work?

    Tastings are one of the best parts! You can book an in-person tasting or order a to-go box. You'll sample our delicious flavors while our wedding coordinator gets to know your style and helps design your dream cake with a custom quote.

  • What’s the process for designing a wedding cake?

    If you can dream it, we can do it. Browse our Instagram and gallery for ideas - we can customize anything, and we’re happy to suggest budget-friendly options too.

  • Do you deliver to my venue?

    Most likely, yes! We deliver all around Austin - Fredericksburg, Marble Falls, San Marcos, Bastrop, Round Rock, downtown, and more.

  • Can I order a groom’s cake too?

    Absolutely! We love making groom’s cakes and are known for them - whether it's a World Series ring or the UT Tower, we’ve got you.

Custom Cakes

  • What’s the difference between custom and ready-to-go cakes?

    Custom cakes are made just for you - choose your flavor, filling, frosting, and design. Ready-to-go cakes are available in-store in limited (but still delicious) flavors. We can add a short message on top!

  • How custom can I get? (Yes, you can do a cake shaped like a cowboy boot.)

    Very custom. We’ve made cakes that look like real fish, golf balls, flower pots - even a Croc sandal. We’ll guide you on what’s possible so your cake looks amazing and holds up.

  • How do I place an order for a custom cake?

    You can order online, email us at info@sweettreetsbakery.com, call (512) 892-2233, or stop by the store during business hours.

“Big tiers, full hearts, can’t lose.”

— Coach Taylor (maybe)

Ready-to-Go + Case Cakes

  • What do you have available for same-day pickup?

    We usually have funfetti, strawberry, carrot, and chocolate cakes ready daily. Red velvet and classic white are available with 48 hours' notice.

  • Can I reserve a cake ahead of time?

    Absolutely! You can pre-order your cake online using this link.

  • Can you write on a cake?

    Yes! We can add a short message like “Happy Birthday NAME!” - just keep in mind space is limited.

Flavors + Dietary

  • What are your most popular flavors?

    Wedding White and Almond Vanilla are timeless favorites. We also see lots of couples enjoying Carrot, Red Velvet, and Italian Cream.

  • Are your gluten-free items celiac safe?

    We do our best to prevent cross-contamination, but since our bakery also handles gluten flour in the same area, we can’t guarantee they’re completely celiac safe.

  • Do you offer nut-free desserts?

    Yes, we make nut-free treats often! While we take precautions, there’s still a chance of cross-contamination.

“First comes love, then comes cake.”

— Unknown Source

Delivery + Pickup

  • Do you deliver?

    Yes! We have two delivery vans serving the Austin area for cakes and desserts.

  • How much is delivery?

    Delivery starts at $150. Final cost depends on distance - reach out and we’ll confirm based on your venue location.

  • How does pickup work?

    If you're picking up, we recommend doing so the day you plan to serve the cake. A team member will walk you through how to transport it safely - and we’ll help carry it to your car!

  • What should I know about transporting my cake?

    Keep it cold and out of humidity. Place the cake on your car's floorboard and blast the A/C. It’s the best way to keep it stable and fresh.

  • Cake Aftercare Policy

    Keep cakes and desserts at or below 72°F. Cake balls and cookies can stay at room temp. Refrigerate cakes until 45 minutes to 1 hour before serving for the best texture and flavor. We do everything we can to build and deliver your cake in perfect condition, but we are not responsible for any damage, melting, or shifting after it leaves our care.

Payments + Policies

  • How do I pay?

    You can pay online or in-store - whatever’s easiest for you!

  • Do you require a deposit?

    Yes. For wedding cakes, we require a nonrefundable $250 deposit to hold your date - it goes toward your final total.
    For custom or specialty orders, we require a 50% deposit to begin the order.

  • What’s your cancellation policy?

    The $250 wedding deposit is nonrefundable. If you cancel at least 7 days before your pickup or delivery date, we may issue a store credit in the amount of the deposit.

    Cancellations or date changes made less than 7 days before your event are not eligible for store credit and the deposit will be forfeited.